Century Hospitality’s vision is to provide consistent and exceptional hospitality services to all our guests, associates and
investors alike.

 

Front Desk Supervisor

Job Summary

As a Supervisor – Front Desk, you will be responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Assign and instruct Guest Service Agents details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.
* Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents and other departments with any questions or requests.
* Resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
* Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with hotel standards.
* Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Front Desk.

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General Info

General Information

Job Interest

Job Interest

Education

Education

Employment

Employment

Current Employer

Previous Employer

Misc

This company will not deny employment to any applicant solely because the person has been convicted of a crime. The company however, may consider the nature, date and circumstances of the offense as well as whether the offense is relevant to the duties of the position applied for.

I hereby authorize all education institutions which I have attended, all branches of the US military service in which I have served, all of my former employers, all credit bureaus, all court systems and all of their representatives to furnish to Century Hospitality its representatives any and all information concerning my education, military service, former employment, credit history, and/or criminal convictions. In addition I hereby agree to hold harmless an to release all of said institutions, services, employers, bureaus, courts ad representatives from any and all claims that I may have, or which may arise, against any and/or all of them, including Century Hospitality, as a result of their furnishing information to Century Hospitality.

I certify that all information supplied in this application, and any attached resume, is true and correct. I understand that, because the Century Hospitality will rely on this application in making its employment decision, any false or misleading information furnished by me regarding this application may result in the rejection of this application or termination if employed by the Century hospitality. Application will be held on file for one year. In consideration of my employment, I agree to conform to the rules and regulations of Century Hospitality, and further agree that my employment and compensation are at the will of Century Hospitality and can be terminated, with or without cause, and with or without notice, at any time at the option of either Century Hospitality or myself. I understand and agree that these terms can only be modified by the President and Chief Executive Office of the Company in writing, provided that such writing specifically acknowledges that it is a modification of this agreement and is signed by the President and Chief Executive Officer. No supervisor, representative, agent, or employee of Century Hospitality has now or has had in the past any authority to enter into any agreement for employment for a specified period of time, or to make any agreement which is contrary to or a modification of the above terms, nor can any policies of Century Hospitality either written or oral, modify the above terms.