Century Hospitality’s vision is to provide consistent and exceptional hospitality services to all our guests, associates and
Supervisor: Chief Executive Officer, Chief Operating Officer, Regional Manager
Administers, directs, and controls the operations of the Human Resources Department. Coordinates and directs the recruitment, processing, and orientation of qualified applicants for all positions. Monitors performance appraisal system, ensures record keeping, individual and group counseling, benefits administration, department intercommunication, and wage and salary administration. Monitors compliance with established personnel policies and procedures. Acts in concert with the management team as directed by need or Management.
If available, trains all associates in the Human Resources department how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.
Keep “open communication” between managers and associates.
Provides disciplinary action when, and if, necessary.
Provides associates with the tools they need to perform their jobs.
Takes immediate actions on problems that are encountered in the Human Resources department.
Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
Maintains accurate associate records including personal data, tax information, performance reviews, accrued benefits, wage and salary information.
Administers and maintains accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and Concord/local SOPs.
Coordinates the property effort for union avoidance.
Maintains accurate records and reports all OSHA information required by law.
Oversees the administration of accurate record keeping with regard to immigration laws.
Responsible for generating annual department budget and monitors period profit and loss statement.
Monitors associate insurance and benefit programs and ensures availability to eligible associates.
Conducts annual wage and benefit survey according to Concord Hospitality guidelines.
Monitors department salary and hourly wage structure.
Assures timely processing of claims for unemployment and workers’ compensation claims.
Monitors use of performance appraisal programs and ensures consistent, legal, and appropriate use of the program.
Analyzes staff needs and prepares appropriate recommendations.
Recommends and implements appropriate training programs to include “train the trainer” and development training.
Coordinates Management Orientation Program.
Develops and implements general Orientation Program and reviews associate handbook for all staff.
Counsels with associates; ensures compliance with Concord Hospitality Guarantee of Fair Treatment and Open Door
Conducts exit interviews for all terminated personnel.
Responsible for proper job posting procedures.
Oversees Associate Relations Programs (service award banquet, associate picnic, etc.).
Analyzes property turnover and retention figures.
Develops and monitors associate communication system (newsletter, bulletin boards, etc.)
Interviews and hires new personnel as needed.
Reviews and approves all reviews, hires, job transfers, warning notices, counseling sessions, and terminations.
Evaluates staff performance on a ninety day, and annual basis.
Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization.
Learns, understands, and refers to the Standard Operating Procedures.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Reports substandard (unsafe) conditions to supervisors.
Knows department fire prevention and emergency procedures.
Follows safety and security procedures and rules.
Adheres to all policies and procedures.
Project enthusiastic, optimistic, helpful attitude.
Provides for a safe work environment by following all safety and security procedures and rules.
Assist other Leadership Team members and/or managers when needed.
Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook.
I have read and accept the responsibilities described in the above job description.
Qualified candidates must be able to demonstrate:
About Century Hospitality
Century Hospitality is an affiliate of Century Equities whose primary focus is on hospitality development and management. Our team brings together a combination of 50+ years of Hospitality experience with nearly 30 years of real estate investment experience (through Century Equities), positioning us to become a leading regional hospitality management company.
Century Hospitality currently owns and manages multiple properties and brands in Ohio, Pennsylvania and West Virginia, and is actively pursuing projects throughout the area. Our objective is to offer the finest in management services to hotels in the Tri- State region. We have a proven track record of developing the highest quality hotel properties that deliver operational excellence and a superior guest experience. We achieve this by providing the personal attention that each property requires to operate exceptionally over a sustained period. We will maintain a balanced portfolio focused on strong bottom line profits coupled with the highest levels of guest, associate and investor satisfaction.